Frequently asked questions

Product Information

1. Where can I find product sizing details?
Each product page includes a detailed size guide and specifications. Since we ship internationally, please pay close attention to differences between CN, US, and UK measurements.

2. Why do some items lack material info or back-view images?
We're continuously updating our listings. Our team is working hard to provide full details and visuals for every item as part of our commitment to fast fashion and customer satisfaction.

Orders & Payment

3. How can I check my order details?
You can:

• View "Order Details" at checkout.

• Check your email inbox for a confirmation message from us after payment.

• Contact customer service if you're unsure whether your order was placed successfully due to a system or network error.

4. What payment methods are accepted?
We accept Visa, Mastercard, Discover, American Express, and PayPal.

Shipping & Delivery

5. When will I receive my package?
Orders typically arrive within 5-20 business days. Exceptions may apply for pre-sale items or temporary stock shortages. For more info, visit our Shipping & Delivery page.

6. Why hasn't my order shipped yet?
Processing time is usually 3-5 business days. If your item hasn’t shipped, please check if it includes pre-sale products. You can also track the status under "My Account" > "View Detail" > "Order Tracking."

Discounts & Promotions

7. Can I apply more than one coupon to a single order?
Unfortunately, only one coupon can be used per order. Coupons cannot be combined with other promotions.

8. How do I apply a coupon code?

• On Desktop: Click "CHECKOUT" and apply the code on the right side.

• On Mobile: Tap "View Cart" and scroll down to find "Enter Code."

• Or, during checkout, open "Order Details" to enter your code. Don’t forget to hit the APPLY button!

9. Where can I find your current promotions?
Promotions are displayed on our homepage. Available coupons may also be auto-applied at checkout for your convenience.

Returns & Exchanges

10. Can I return or exchange unshipped or out-of-stock items?
Yes. Please contact customer service first, then submit a request for return or exchange. For shipped items, please wait until delivery before proceeding.

11. How do I initiate a return?
Go to the tracking link on our site > Order Details > Return. We accept return requests within 30 days of delivery. Items must be unused and in original condition. View our Return Policy for details on non-returnable items.

12. Who pays the return shipping cost?
Return shipping is the customer's responsibility. Please review sizing and product info carefully before ordering.

13. Can I return the item to the address on the package?
No. That address is for our shipping partner. After submitting a return request, you’ll receive an email with our official return address.